This is where you can find the answers to commonly asked questions. If your question isn't found here, please don't hesitate to contact us.
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Q: I'm an AOL member; and am having problems viewing the website?
Internet Explorer is installed with most Windows operating systems and can be opened by clicking Start > Programs > Internet Explorer
Q: How can I make sure I am running the correct Windows Media Player software?
A: We strongly recommend you use Internet Explorer or Netscape to browse our site. The internet browser that comes with the AOL software may have trouble working with plug-ins (such as Windows Media Player), which will cause problems with some of our features. You should connect to AOL as you normally do, then open Internet Explorer or Netscape separately. This will not cost you any extra from AOL or our site.
A: To view the videos in the member area, you must be using Windows Media Player version 9 or 10. Click here to go to our software downloads page.
Q: How do I cancel my membership?
A: You can cancel your account by going to the subscription info page.
Q: I lost my password. What do I do?
A: If you've lost your password, you can reset it by using the Password Help form.
Q: How can I change my Email Address or password for my account?
A: Once you join, there is no way to change your Email Address. You can however reset your password using our Password Help form.
Please click here to contact one of our customer service representatives if your question isn't listed here.